Question 1

What type of counselling do you offer?

Accepted Answer

We offer psychotherapy services to address a wide range of concerns from anxiety to stress to trauma to career counselling to substance use (click here to see a thorough list of services offered). We operate from a strength-based, narrative/person-centred viewpoint.

Question 2

Do you have male and female therapists?

Accepted Answer

Yes. We have both male and female therapsits on staff, as we always want our clients to feel comfortable and supported as they see fit.

Question 3

Who can seek counselling at Whiteboard?

Accepted Answer

We provide professional support for men, women and children ages 12 and up. Also, we are proud to support clients from a broad range of social, cultural and religious backgrounds.

Question 4

Do you offer online sessions?

Accepted Answer

Yes. We provide online as well as face-to-face visits.

Question 5

Do you offer couples counselling?

Accepted Answer

Yes, we are always pleased to support couples and families. We love to be part of the process of relationship repair any way that we can.

Question 6

What's the difference between counselling, psychotherapy, and psychiatry?

Accepted Answer

The simplest way to define the difference between the three approaches is to use the terms from our motto: Empathy & Evidence. On one end of the spectrum, we have counselling. This is a non-regulated approach to mental health which is characterized by the counsellor showing empathy and sharing advice. On the other end, we have psychiatry. This is a more detached, evidence-based approach where psychiatrists use medical interventions like fixed programming or drug therapy. In the middle, between these two approaches, we find psychotherapy. This is a blended approach which allows therapists to use both empathy and evidence to tailor programs in a personalized manner for clients. 
A quick note: Because most people use the term ‘counselling’ as a catch-all to describe mental health treatment, we used the phrase in our name. However, in actuality, we provide professional psychotherapy services at Whiteboard.

Question 7

Do I need a referral from a family doctor in order to see a therapist?

Accepted Answer

No.

Question 8

Do you offer free consults, just so I can meet my therapist in advance?

Accepted Answer

Yes, we offer free 15-minute phone consults. We can be reached at info@whiteboardcounselling.com or 905-208-6463 (MIND).

Question 9

How much does a session cost?

Accepted Answer

Individual sessions range from $165-$175 (plus HST) for a 55 minute session. 
Couples sessions range from $185-$195 (plus HST) for a 55 minute session.

Question 10

Are psychotherapy services covered by OHIP?

Accepted Answer

No, they are not.

Question 11

Are Whiteboard services covered by my employer health plan?

Accepted Answer

There is a very good chance that they are. We accept insurance reimbursement as Registered Psychotherapists, so clients with extended health benefits may be eligible for reimbursement of service fees, depending on your provider and plan. Please check with your provider to see if you have coverage.